I order to dine in and had to change to take out because they have their trash cans outside, near their tables and the nasty smell and the flies make it hard to breathe or eat there. Also, the bacon was cooked with the paper (see pic). Birds popping everywhere!! Anyways, Not sanitary at all!
Mz. Ayasha
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September 02, 2024
Place is always crowded at nights so, if you just want to grab a bite and maybe chat with folks. This is the spot. I did not like my server, she just handle things backwards- like I received my fresh made slice of pizza before I received my drink.. She got my cheapest tip in 17 months on the island $2 as a courtesy. Too much of the toppings for me- and bland crust.
Adrian Kelly
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May 03, 2024
I decided to go here for a light lunch. I opted for a ham sandwich. It was less than basic. The ham was very salty. I only ate a few bites because of what I saw.
Being an open-air restaurant, birds will fly in, and that's not the issue. I let the waitress know that a bird had pooped on the bar, two seats next to me, at the very bar at which I was eating. She cleaned with only napkins. No follow up with soap and water. I pretty much lost my appetite. She did wash her hands, however, not before handing menus to patrons.
They have a nice ambiance, especially at night. However, I personally don't know if I would return as I can't get that whole scenario out of my head.
Shannon Ward
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July 19, 2024
Everything about this place was Awesome!! The service was top notch! Our server was very attentive and courteous. The food was Wonderful AND hot!! From the time we walked in to the time we received our food was about 15 minutes in total!! Super quick.
This is one of the best places I've visited since being in Puerto Rico.
Tasha B
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November 25, 2024
I rarely leave reviews, but my experience at Pizza City at Isla Verde in San Juan was upsetting enough to share. If I could give ZERO stars, I would. From the moment we arrived, it was clear the staff was uninterested in providing basic hospitality. No greeting, no smile—just cold indifference. Any questions or requests for assistance were met with extreme disinterest or ignored altogether.
Normally, in this situation we would just leave and not patronize the establishment. However, we had children who were patiently waiting in our condo room for something to eat. Since there were very few options open in the area, we pushed through and ordered food anyway. BIG MISTAKE!!!!!!
The tipping point was when we had to address another customer—a white woman—about her rude behavior toward us. Instead of handling the situation professionally, the staff chose to escalate matters unnecessarily by calling the police on us. As a tourist, the last thing you want is to deal with legalities away from home. We left the establishment and was forced to deal with additional officers who were waiting on the street corner. Not once did the restaurant owner, manager, leader on duty, or staff member ever approach us to say anything, see what the issue was, or even to just simply ask us to leave. Instead, they chose to call the cops on us. Not only was this shocking, it was completely unacceptable.
This establishment failed on multiple levels: customer service, respect, and basic human decency. If you’re considering visiting, be prepared for a potentially hostile and unwelcoming atmosphere.
P.S: Once we finally made it back to our room, we realized it was all a waste of time cus the kids refused to eat the food-and they’re not exactly picky eaters. To make matters worst, the quality was so poor that I wouldn’t even feed it to my dog. Definitely not worth the visit0️⃣0️⃣.
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5950 Av. Isla Verde, Carolina, 00979, Puerto Rico
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I order to dine in and had to change to take out because they have their trash cans outside, near their tables and the nasty smell and the flies make it hard to breathe or eat there. Also, the bacon was cooked with the paper (see pic). Birds popping everywhere!! Anyways, Not sanitary at all!
Place is always crowded at nights so, if you just want to grab a bite and maybe chat with folks. This is the spot. I did not like my server, she just handle things backwards- like I received my fresh made slice of pizza before I received my drink.. She got my cheapest tip in 17 months on the island $2 as a courtesy. Too much of the toppings for me- and bland crust.
I decided to go here for a light lunch. I opted for a ham sandwich. It was less than basic. The ham was very salty. I only ate a few bites because of what I saw. Being an open-air restaurant, birds will fly in, and that's not the issue. I let the waitress know that a bird had pooped on the bar, two seats next to me, at the very bar at which I was eating. She cleaned with only napkins. No follow up with soap and water. I pretty much lost my appetite. She did wash her hands, however, not before handing menus to patrons. They have a nice ambiance, especially at night. However, I personally don't know if I would return as I can't get that whole scenario out of my head.
Everything about this place was Awesome!! The service was top notch! Our server was very attentive and courteous. The food was Wonderful AND hot!! From the time we walked in to the time we received our food was about 15 minutes in total!! Super quick. This is one of the best places I've visited since being in Puerto Rico.
I rarely leave reviews, but my experience at Pizza City at Isla Verde in San Juan was upsetting enough to share. If I could give ZERO stars, I would. From the moment we arrived, it was clear the staff was uninterested in providing basic hospitality. No greeting, no smile—just cold indifference. Any questions or requests for assistance were met with extreme disinterest or ignored altogether. Normally, in this situation we would just leave and not patronize the establishment. However, we had children who were patiently waiting in our condo room for something to eat. Since there were very few options open in the area, we pushed through and ordered food anyway. BIG MISTAKE!!!!!! The tipping point was when we had to address another customer—a white woman—about her rude behavior toward us. Instead of handling the situation professionally, the staff chose to escalate matters unnecessarily by calling the police on us. As a tourist, the last thing you want is to deal with legalities away from home. We left the establishment and was forced to deal with additional officers who were waiting on the street corner. Not once did the restaurant owner, manager, leader on duty, or staff member ever approach us to say anything, see what the issue was, or even to just simply ask us to leave. Instead, they chose to call the cops on us. Not only was this shocking, it was completely unacceptable. This establishment failed on multiple levels: customer service, respect, and basic human decency. If you’re considering visiting, be prepared for a potentially hostile and unwelcoming atmosphere. P.S: Once we finally made it back to our room, we realized it was all a waste of time cus the kids refused to eat the food-and they’re not exactly picky eaters. To make matters worst, the quality was so poor that I wouldn’t even feed it to my dog. Definitely not worth the visit0️⃣0️⃣.